The Integral Role of the Insurance Broker During the Claims Process

By Jim Convertino, Director – McGowan PAE Many of you may have seen the recent 60 Minutes piece on Florida insurance carriers using altered hurricane damage reports to assess claims damage. The story was about a family who had significant damage from Hurricane Ian and contacted The Heritage Insurance Companies to begin the claims process. As many insurance companies now do, Heritage sent a third-party licensed adjuster to their home to assess the damage. His evaluation of the damage was